Refund and Return Policy:
We have a 30 days no questions asked return policy. Unless being returned under warranty conditions, the shipping cost of returning the product(s) will be deducted from your refund unless the return shipping has been prepaid by the customer.
We will pay for return shipping on these conditions:
1) Your furniture has been damaged during shipping
2) Wrong item was shipped
3) Your item is not as described
Our furniture is insured against freight damage. Should freight damage be determined, we will either arrange to have the merchandise repaired to factory new conditions or replaced at no cost to you and as expeditiously as possible. All our products come with a 20-year limited warranty at no additional expense.Your satisfaction is guaranteed!
When Your Merchandise Arrives - Please be prepared to inspect your order when it arrives. Check the Bill of Lading and verify that the quantity of packages delivered agrees with what the Bill of Lading indicates left the factory. You may have to open the cartons, in the case of motor freight, to look for transit damage. Please do not sign the Bill of Lading until you are reasonably sure the merchandise has been delivered in good condition. If you should discover damage, it is your responsibility to notify us immediately. You must sign the Bill of Lading with a note describing the damage you see...and simply refuse the shipment. Although damage claims are rare, they can happen and your products are fully insured against freight damage when you identify damage on the Bill of Lading.
In order to be eligible for warranted repairs, replacement or refund....A copy of the receipt must be presented along with the date of purchase. The terms of the warranty are as follows; The item must have structural or aesthetic damage due to negligence by the manufacturer or the shipping company. The terms 'structural damage' and 'aesthetic damage' shall be defined on a per item basis per Kootenai Amish Log Furniture. Be prepared to send photos of the damage.
Your satisfaction is ours so please let us know if there are any concerns regarding your purchase. Thank you for shopping at Kootenai Lof Furniture!
Kootenai Log Furniture
Kootenai Log Furniture